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Refund Policy

Overview

 

 

At Precision Powerworks, we take pride in delivering high-quality, safe, and compliant electrical work across Nowra, Shoalhaven, and the South Coast. We stand behind the work we do and aim to ensure that all clients are satisfied with our services. This policy outlines our approach to refunds, call-backs, and dispute resolution.

 

 

 

Eligibility for Refunds or Adjustments

 

 

Refunds or fee adjustments may be offered at our discretion in the following situations:

 

  • A verifiable error has occurred during the delivery of service that directly resulted in incomplete or unsafe work.

  • The client has paid for services that were not delivered or not required (based on a change of scope discussed prior to work commencing).

  • A component or product supplied by Precision Powerworks has failed within a reasonable period, and no manufacturer’s warranty applies.

 

 

In such cases, we may offer one of the following:

 

  • A full or partial refund

  • A credit toward a future service

  • A free call-out to rectify the issue

 

 

 

 

Exclusions

 

 

Refunds will not be issued in the following cases:

 

  • Change of mind after services have been delivered

  • Issues caused by third-party trades, non-compliant client-supplied materials, or pre-existing faults not disclosed at the time of quoting

  • Work that complies with current safety and installation standards but does not meet personal aesthetic preferences

  • Any damages or faults that occur after the completion of our work due to misuse, wear and tear, environmental conditions, or external tampering

 

 

 

 

Site Access & Client Responsibility

 

 

To avoid disputes, clients are responsible for:

 

  • Providing clear, safe access to the job site

  • Ensuring the accuracy of the job scope prior to commencement

  • Notifying us of any pre-existing electrical issues or hazards that may affect the work

 

 

 

 

Call-Backs and Re-Attendance

 

 

If you experience an issue with completed work:

 

  • Contact us as soon as possible at precisionpowerworks@gmail.com or 0457 342 712

  • We will assess the issue and, if deemed a result of our workmanship, schedule a no-cost re-attendance

  • If the issue is found to be unrelated or caused by an external factor, a standard call-out fee may apply

 

 

 

 

Dispute Resolution

 

 

We are committed to resolving all concerns professionally and fairly. If you are unsatisfied with an outcome, we encourage you to raise the matter with us directly. In unresolved cases, we may refer the issue to NSW Fair Trading for further mediation.

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